Request Paths
Start with the right intake route.
RESOURCE CENTER
Resources forcourier workflow decisionsbefore you submit a request.
Use Swiftline resource groups and Service Areas links to find the right service path, review documentation topics, understand where Swiftline delivers, and prepare request details before starting intake.
Service Areas
Confirm lane and timing fit first.
Delivery Records
Find proof, custody, and documentation topics.
Workflow Support
Use technology and FAQ paths when needed.
Resources route visitors to the right owner page.
This page organizes resource groups into a clean overview and routes visitors to the correct owner page for service selection, service-area guidance, documentation, portal guidance, FAQ, technology review, or contact support.
- Coverage is reviewed by lane, timing, service type, and operational fit.
- Customer portal and technology capabilities depend on approved workflows and configuration.
- Documentation examples describe possible workflow support, not automatic compliance guarantees.
- STAT language remains California-focused and request-qualified unless Swiftline confirms otherwise.
Resource groups
Choose a resource group based on whether you need request intake, delivery records, or operational visibility.
Start a delivery conversation
Fast paths for visitors who already know they need pickup support, route planning, or service area review.
Request Pickup
Share pickup, delivery, timing, handling notes, and contact details so Swiftline can review the right next step.
Open pickup requestService Areas
Review where Swiftline can support delivery activity and which regions may need service-area confirmation before scheduling.
View service areasScheduled Route Planning
Use this path for repeat stops, planned delivery windows, cadence questions, and route-fit conversations.
Plan a routeDocumentation and delivery records
Resources for teams that need proof-of-delivery context, handoff records, or documentation conversations.
Proof of Delivery
Learn how eligible workflows can use timestamps, notes, signatures, photos, or delivery closeout records.
View POD guideChain of Custody
Understand how pickup, transfer, delivery, recipient, and exception notes can support more accountable handoffs.
View custody guideRequest Documentation
Ask Swiftline about available documentation for an eligible workflow before making compliance or recordkeeping assumptions.
Request documentationTechnology and support
Operational visibility resources for customers who need portal access, integration review, or practical help.
Customer Portal
Use the customer portal guidance page to understand what access, delivery visibility, history, and proof records can support when approved and configured.
Open portal overviewAPI Integration
Review whether order creation, status updates, delivery records, or webhook-style notifications fit your workflow.
Review API optionsFAQ
Find answers for pickup requests, STAT review, service service area, customer portal access, and documentation paths.
Read FAQUse the resource that matches the decision.
If you need a service path, start with Services. If you need location fit, start with Coverage. If you need documentation or integrations, use Technology. If you are ready to submit details, use Request Pickup.
- Service choice belongs to Services.
- Location and lane fit belongs to Coverage.
- Proof, custody, API, notifications, and reporting belong to Technology.
- Actual request details belong to Request Pickup and intake forms.
Ready to choose a request path?
Use the request router when you can provide pickup, delivery, timing, service type, or documentation details for review.