Pickup Questions
Use FAQ for orientation, then intake when details are ready.
FAQ SUPPORT
Swiftline FAQfor courier service questionswith clear next-step routing.
Find answers about pickup requests, STAT delivery, scheduled routes, service areas, lab and pharmacy courier support, portal visibility, proof records, documentation, and integrations.
STAT / Routes
Urgent and recurring requests should use the right pickup or route path.
Service Area Questions
Location, lane, timing, and service-area fit should start with Service Areas.
Portal / Records / API
Technical and documentation topics route to owner pages.
FAQ answers should help visitors choose the right next step.
FAQ content is for quick clarification. Use categories to find the closest topic, then move to the proper pickup, service-area, documentation, portal, API, or contact path when the question becomes operational.
- Use FAQ for quick service and workflow orientation.
- Use Request Pickup when delivery details are ready.
- Use Service Areas when location, lane, timing, or service-area fit is the question.
- Use Contact when the question needs support routing or operational follow-up.
FAQ finder
Find the right answer faster.
Search by service topic or filter by category. Keep answers closed until needed so the page stays clear, scannable, and easier to use.
Which form should I use?Simple forms by intent
Use the STAT delivery form for urgent direct requests, the scheduled route form for recurring pickup programs, the general pickup form for one-time or quote requests, and the contact form for introductions or general questions.
Where is STAT Delivery currently available?Urgent courier response
Swiftline currently presents STAT Delivery as a California full-service capability. Other review or expansion areas may support non-STAT courier conversations by request, but STAT availability is not currently presented outside California.
What is a scheduled route?Recurring pickup and delivery programs
A scheduled route is a recurring courier plan built around repeated pickup and delivery needs, such as daily office runs, pharmacy support, lab logistics, supply movement, or multi-stop business workflows.
Can I request service areas in another state?Where Swiftline can help
Yes. If your area is not listed, Swiftline still welcomes the conversation. New service areas requests can be reviewed based on lane fit, service need, timing, operational readiness, and customer requirements.
What can customers use the portal for?Order visibility and delivery records
The customer portal guidance path can support approved workflows such as order review, delivery visibility, proof-of-delivery records, and recurring route context when configured.
What does chain of custody mean for delivery?Reviewable delivery confidence
Chain of custody refers to a delivery record showing key custody events such as who released the package, pickup time and location, transfer or in-transit events, recipient confirmation, signature or proof of delivery, and reviewable history when available.
Can customers access order information through an API?Connected delivery workflows
Swiftline can discuss API or integration workflows for customers who need authorized access to order details, delivery status, timestamps, route information, POD records, and approved workflow actions.
Can I ask about temperature-sensitive deliveries?Simple forms by intent
Yes. Temperature-sensitive workflows can be discussed by request. Swiftline can review handling instructions, logger report coordination, delivery record needs, and operational fit before presenting any specific capability.
When FAQ is not enough.
Move from FAQ to an owner page when the question becomes operational: new delivery request, route planning, service-area review, documentation, portal access, API scope, or tracking support.
- New delivery details belong in Request Pickup.
- Location and lane fit belongs in Service Areas.
- Proof, custody, portal, notifications, and API scope belong in Technology or Contact.
- Urgent requests should use STAT delivery intake instead of general FAQ browsing.
Need a specific answer reviewed?
Use the closest pickup, service-area, documentation, portal, API, tracking, or contact path so Swiftline can review the details behind the question.